The idea behind it
Meeting the travel boom with more services for guests and more energy efficiency for the environment.
Digitisation and rising customer expectations are confronting hoteliers and hotel operators with new challenges. Digital information plays a central role here, whether a guest is in their room or not.True Presence® from STEINEL provides this data. Evaluated accordingly, recurring processes in the daily routine of the Radisson Park Inn Hotel can be simplified. This means that service personnel can be deployed more efficiently and in a more targeted manner, optimising operations. At the same time, the unequivocal presence or absence of guests in their rooms offers the opportunity to improve energy efficiency and increase guest comfort.
- Customer: Radisson Germany, MV Werften
- Location: Wismar, Germany
- Construction status: completed in 2019
- 98 hotel rooms designed like a cruise ship
- 98 True Presence® presence detectors
- software, hardware and services
Development partnerships. A new way of thinking and working.
What began with an international call for tenders has since developed into an intensive partnership between equals, almost between friends. In the next few years, MV Werften GmbH will be equipping several cruise ships with intelligent sensor systems in collaboration with STEINEL. The aim here is to maximise efficiency in the use of the very limited energy resources on board. The Park Inn by Radisson hotel, which belongs to MV Werften GmbH, was a first step in this direction.

Potential savings with added comfort
The hotel's energy management system uses the information from the
True Presence® that a guest has left their room. Imperceptibly for the hotel guest, the room temperature in the empty room is changed by 2°C. This can achieve an energy saving of 12%.
The True Presence registers when there is no longer anyone in the room.
After about 20 minutes, the room temperature is changed by 2°C.
This can save up to 12% of energy without the guest noticing.

Housekeeping - controlled by app
In future, the Park Inn by Radisson Wismar hotel also plans to use the information on whether a hotel guest is in their room or not to optimise operational processes. With the help of the Building Intelligence solution from STEINEL, room service will be able to clean specific available rooms without disturbing the guest. At the same time, the reception receives feedback on which rooms have already been cleaned and can be assigned to new guests. This helps to improve the utilisation of the hotel's capacity by enabling better planning and deployment of service staff.
Products used
Further products for the hotel industry

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Less is more.
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