Shipping policy

Steinel Australia does not sell or ship products directly from this website. All Steinel products in Australia are supplied through authorised distributors, wholesalers, retailers or electrical contractors.

As a result, shipping, delivery times, freight charges and order tracking are managed solely by the retailer or distributor from whom the product was purchased

Purchases Through Retailers or Distributors

If you have purchased a Steinel product from a retailer or distributor, please refer to their shipping and delivery policy for information on:

• Delivery timeframes

• Shipping fees

• Order tracking

• Handling and dispatch

• Delivery issues or delays

Each retailer may have different terms and carriers, and their policy will apply to your order.

Shipping Enquiries

If you require assistance identifying the retailer you purchased from, or you need technical support relating to your product, you can contact us directly.

Steinel Australia

Email: info@steinel.com.au

Phone: 1800 783 463

International Orders

Steinel Australia does not handle international shipping. For purchases outside Australia, please contact your local Steinel representative or visit the global website at steinel.de.